Effective 9 October 2026
Returns & refunds
How to request a return, exchange, cancellation or refund from Beyrawigs.
Let’s put it right
If an item arrives damaged, is incorrect or does not match its description, contact us as soon as you notice the issue. Give us your order reference, the item and selected options, a description of the concern and your preferred resolution. Photos can help us assess a visible issue, but a missing unboxing video does not remove your legal rights. Please contact us before sending a parcel back. We will confirm the return address, safe packaging instructions and how any collection or return cost will be handled.
Check your hair before styling
Inspect the colour, length, lace and construction before wearing or changing the item. Keep the packaging and tags where possible. For a change-of-mind request, keep the hair unworn, clean and unaltered: do not cut the lace, bleach knots, dye, wash, glue, install or remove bundle ties. Hygiene and alteration may affect a voluntary exchange. They do not automatically defeat a claim about a defect or an incorrect item. Normal wear, inappropriate heat, chemicals, installation damage and care contrary to the product guidance are considered separately from a manufacturing or supply fault.
Faulty, unsafe or incorrect items
Nigerian consumer law protects goods that are unsafe, defective or do not meet the required quality or agreed description. Where the statutory requirements apply, goods failing the implied warranty of quality may be returned within three months of delivery, without penalty and at the supplier’s risk and expense, for the remedy required by law. We will assess the issue and arrange an appropriate repair, replacement or refund in line with those rights. The three-month provision does not replace other rights or remedies that may apply. Report an issue promptly so we can resolve it effectively.
Changes of mind and exchanges
If you chose the wrong option or have changed your mind, contact us before using or altering the hair. Our team will confirm whether an exchange can be arranged, whether the replacement is available, and any price difference or return delivery charge before you proceed. Do not send a return until you receive the instructions. A personalised item or hair altered to your instructions may be unsuitable for a voluntary exchange. This does not restrict your rights if the item is faulty or was supplied incorrectly.
Cancelling an order
Contact us promptly if you wish to cancel. We will check whether preparation or dispatch has started and explain the next steps. If a parcel is already on its way, a return may be needed. Where a cancellation charge is permitted by law, it must be reasonable and explained to you. If we cancel because we cannot supply a paid item, we will refund that item and any associated delivery amount that is no longer due.
How refunds are made
We will confirm the decision and amount after assessing the request and, where necessary, inspecting the returned item. Approved refunds are processed without undue delay through the original payment method where possible. If that is not possible, we will agree a secure alternative with you. Your bank or payment provider controls when the credit appears after it is submitted. Refunds use the original charged currency; an issuer’s exchange rate may differ from the rate used when you paid. Contact us if you need the refund reference. We will explain the treatment of delivery costs according to the reason for the return and your legal rights.
We’re here to help
Contact the Beyrawigs team using the details below. For an order enquiry, include your BEY order reference. Please never send your password, full card number, PIN or one-time payment code.
